FAQs
Frequently Asked Questions
If you have any other questions or concerns, please feel free to reach out to us at support@espritfit.com
How do I check my order status?
You can check your order status by logging in to your My Account or by entering your order number, email address and billing zip code.
Please note, once your order has shipped, you will receive an email with a tracking number for all shipping and delivery updates.
Can I change or cancel my order once it has been placed?
Unfortunately, no. Once your order has been placed it is sent to our warehouse for processing. You will need to return the original package to obtain a refund.
Visit our Returns & Exchanges page for more information.
How do I return or exchange an item?
We are happy to offer free online returns for orders placed on Espritfit.com within 14 days of purchase. You may return your ESPRITFIT products* in their original, unused condition for a full refund.
*Excludes gift cards, bodywear.
To get started with your return and print your pre-paid shipping label, click here and enter your order number and email address. From there, you will see if you qualify for free returns and find step-by-step instructions to initiate.
At this time, we do not offer direct exchanges. To exchange an item, you must return the original item and place a new order. Visit our Returns & Exchanges page for more information and assistance.
What if I have a defective or damaged item?
If you believe an item is defective, please contact Customer Service via support@espritfit.com
What types of payment are accepted?
We accept payment by debit/credit cards, Apple Pay, PayPal, and ESPRITFIT Gift Cards. Visit our Payment Options page for more information.
How do I used a promotion/coupon code?
To use your promotion or coupon code, enter the code at checkout in the appropriate field. Make sure you enter the code with the exact spelling and capitalization as shown. You must click "apply" in order for the discount to be applied. The discounted amount will be displayed on the Shopping Bag and Order Summary pages. If the code is invalid, expired or you have not placed the correct products in the shopping bag, the discount will not be applied.
Please refer to our Terms and Conditions for more information.
Why is my coupon code not working?
If your coupon code is not working, please ensure that it has not expired and that you've entered it correctly. Check if there are any product exclusions or minimum purchase requirements associated with the coupon. Additionally, verify if the coupon has reached its maximum usage limit. If you're still experiencing issues, it's possible that the offer is account-specific or there may be a technical glitch. For further assistance, please don't hesitate to contact our customer support team.
How can I redeem a ESPRITFIT Gift Card?
You can enter your Gift Card information during checkout under the Payment Information section. Click “Add a Gift Card” and enter the unique code as well as the pin number. You may also check your balance at that time. Learn more about ESPRITFIT Gift Cards and check your balance on our Gift Card page.
How do I purchase a ESPRITFIT Gift Card?
To purchase an ESPRITFIT Gift Card online, simply visit our store, select the desired denomination, and proceed to checkout. Upon completing the transaction, you'll receive a confirmation email with the gift card details, including a unique code. This code can be used by the recipient to redeem the gift card value during checkout on our website. For any assistance, please contact our customer support team.
Do you ship internationally?
We currently ship to five countries: USA, UK, Canada, Australia, and Germany. Unfortunately, we do not ship to other international destinations at this time. However, we are continuously evaluating opportunities to expand our shipping capabilities. If you reside outside of these countries, we apologize for any inconvenience and encourage you to check back periodically for updates on our shipping destinations.
Do you ship to APO/FPO addresses and P.O. boxes?
Yes, we offer shipping to APO/FPO addresses as well as P.O. boxes. Visit our Shipping & Delivery page for rates and expected delivery times.
Where can I find a ESPRITFIT Store or Outlet?
As an exclusively online retailer, ESPRITFIT does not have any physical store locations or outlets. We operate solely through our online platform, allowing customers to conveniently shop for our products from anywhere with internet access. You can explore our full range of products and make purchases directly on our website. Our online store is accessible 24/7, providing you with a seamless shopping experience from the comfort of your home.
Are the prices listed inclusive of sales tax
Yes, all prices showcased on the espritfit.com website encompass any applicable duties and taxes. You can be assured that there are no supplementary duties or taxes applied during the checkout process.
Is there a maximum unit purchase on a single item?
No, there is no maximum unit purchase limit on a single item in our store. You are welcome to purchase as many units of a single item as you wish. We believe in providing our customers with flexibility and convenience in their shopping experience.
What should I do if I can't find my package after it has been marked as delivered?
If you're unable to locate your package post-delivery, kindly contact our customer support team at support@espritfit.com. Please ensure to include your order number in the subject line of the email. Our dedicated team will promptly assist you in tracking down your package and resolving any related concerns you may have.
What should I do if my package has arrived damaged?
If your package arrives damaged, we kindly request that you contact our customer support team via email at support@espritfit.com. Ensure to include your order number in the subject line of the email for efficient assistance. Our dedicated team is here to assist you and will address any issues regarding damaged packages promptly and professionally.
What should I do if my tracking has not updated?
If your tracking information hasn't been updated, it's probable that your package is still en route to you. Often, carriers only provide location scans once the package is near its destination. We advise waiting for 10 business days without an update before considering the package lost in transit. If this period has elapsed and you still haven't received your package, please email support@espritfit.com, mentioning your order number in the subject line. Our team will promptly assist you further.
How do I care for my ESPRITFIT products?
Caring for ESPRITFIT Apparel
Please refer to the individual care instructions provided on your ESPRITFIT clothing. Care instructions will vary depending on material and type of clothing. In general, avoid putting clothing in the dryer, as it may cause shrinkage. To prevent printed graphics and embroidery from damage, wash and iron your ESPRITFIT clothing inside out.
Which browser works best for your site?
At ESPRITFIT, we're committed to be the world’s fastest sports brand. Our teams make use of the newest technologies to improve your experience. Modern, up-to-date browsers allow you to take full advantage of this, as well as providing improved security and performance. We recommend using the latest versions of Google Chrome or Safari when browsing the ESPRITFIT website. Using an alternate browser will result in an inferior experience where some features may not work as intended.
Can I save items in my shopping cart to purchase later?
If you would like to save items for future purchase, we recommend utilizing our Wishlist functionality – simply create an account, login, and begin adding items to your Wishlist.